In the official webpage, scroll down until you reach the Visual Studio 2015, 2017, and 2019 section. Click here to visit the official Microdot website and find the Visual C++ Redist 2017 圆4 package.
Now, you can follow the simple instruction to install a correct Visual C++ Redist version. When the needed Visual C++ Redist files are missing from your computer, StreamLabs OBS won’t open. Also, you can refer to this post “ How to Clear Cookies on Chrome, Firefox, and Edge” to fully clear Twitch cookies. If you just want to clean the specific Twitch cookie, you can search them on your browser. To fix the issue, you can try clearing the entire cookie folder from your browser. Sometimes the corrupted Twitch cookie might be responsible for StreamLabs not working. Now, you can try another streaming attempt and check if you still receive the “StreamLabs OBS error fetching channel information” message. Relaunch your StreamLabs app, and then go to the Settings window and change the language back to its previous value. Click on the Done button to save the change and exit the StreamLabs app. In the Settings window, go to the General tab from the left side and select a different language from the drop-down menu.
Click on the Settings icon at the bottom of the left corner. Launch your StreamLabs application and log in with the Twitch account that you experience the error. Here is a simple guide to change StreamLabs language. In some cases, StreamLabs error fetching channel information can be resolved by using a different language and then changing it back to the previous one.
After that, back to the StreamLabs and reconnect your Twitch account to see if the StreamLabs OBS error fetching channel information is fixed. Click on access the Connections menu, and then scroll down to the Other Connections tab and click on the Disconnect button next to StreamLabs. After you logged in successfully, click on the Account icon at the top right corner and click on Settings. On the site, click on Log in button at the upper right corner. Open the webpage and sign in with the account that’s used to link in StreamLabs. Note: You need to do the operation directly from the Twitch account instead of the StreamLabs application. If you receive the error message “there was an error fetching your channel information”, then the first and simplest way is to sign out of your problematical account and back into StreamLabs. Sign Out of the Problematic Account from Twitch
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